littlelogs

Keep a social journal of your work progress as you make and learn things.

josh
josh

Today, for something different: every few weeks I delete our delinquent #exist accounts. These people have received 4 emails about their overdue payment, seen (hopefully) notifications on the site and in the app, had banners about it at the top of their weekly emails, and had 4-6 weeks to do something about it — but still people seem to miss it. Today was the first time ever someone replied to the automated “account deleted” email with shock. She was really nice about it though, and mentioned how much she appreciated using our mood tracking, and even offered to pay for the months she’d been overdue for. I now feel very bad about deleting this lady’s account, but it is literally all gone as that’s part of our privacy policy.

The moral of the story: update your card in services you want to keep using, so everyone involved doesn’t end up sad. 😞

09 May exist

4 Heart

belle
belle

I saw that this morning. Such a shame 🙁

09 May

rhitakorrr
rhitakorrr

That’s kind of a bummer, but what can you do? Sounds like there was plenty of warning. Personal phone calls? 😅

09 May